Tips for the best parking options in Downtown Springfield, IL!

We have a complementary parking suite that is available on a first come, first serve basis. The address of the lot is 618 East Washington Street, between 6th & 7th streets on the south side of the road. Please use spots 1-5 only.

Street parking is free all of the time so there is no need to plug the meter, however, please be mindful of the time limit as tickets are still given if parked in a spot longer than the allotted time.

  • 5th and 6th Street have 1 & 2 hour parking
  • Washington Street has 2 hour parking and even 5 hour parking north of 7th Street
  • Jefferson Street has 5 hour parking

There are also 3 nearby parking garages that provide ample spots for public use.

  • Parking Garage on the corner of Washington Street & 7th Street, 24 hours, cards accepted. $1.00 per hour
  • Parking Garage under the Old State Capitol, appointments before 4pm only, cash only. $1.50 per hour
  • Parking Garage at the Northwest Corner of 6th Street and Madison at the Presidential Museum. $1.50 per hour

    If there are any questions or concerns, please give our front desk team a call as we are here to help make your venture to us as seamless as possible!
    (217) 726-7050

Before & After Care

Hair Extensions

 You have invested in yourself by getting extensions…way to go you!! Now we want to make sure you have to knowledge & tools to protect these fabulous new locks!

  • Always use an extension brush or wet brush to brush your hair. Secure the row with one hand to ensure no stress on the rows.
  • Try to shampoo two times or less a week and use the products your stylist recommends. Products with high alcohol content cause matting with extension hair.
  • Once a week use a hair mask. This ensures your extension hair has a longer life.
  • Always braid your hair before you go to sleep. This prevents matting and you hair getting pulled in an unnatural way while tossing & turning in your sleep. A silk or satin pillowcase is recommended.
  • Avoid things that affect the integrity of your extensions such as chlorine, salt water & sun screen.
  • Ponytails are so cute! Here’s how to do it properly…High pony- tip your head over and pull all your hair up. Low pony- collect the hair at the nape of your neck using a goomee or soft hair tie to ensure no breakage.

Share your selfie! Be sure to tag us in that fresh selfie with your new #willowweave so we can see you feelin’ yourself in full effect!

Microblading & Eyebrow Shading

Microblading & Eyebrow Shading Pre-Treatment Guidelines

  • Do not work out 24 hours before procedure
  • To avoid excessive bleeding and poor color deposit you should avoid alcohol 24 hours before procedure
  • Avoid sun & tanning one week prior to procedure. Face can’t be sunburnt.
  • Do not take Aspirin, Niacin, Advil (Ibuprofen)or Vitamin E 24 hours before procedure
  • Discontinue Fish oil & Vitamin E (natural blood thinners) 1 week prior to procedure
  • Discontinue Glycolics , chemical peels & Retin-A/Retinol products one month prior to procedure
  • Refrain from use of any Alpha Hydroxy Acid (AHA) products close to the eyebrow area 2 weeks prior to & 2 weeks after your procedure. Check your moisturizer, facewash, BB or CC creams & makeup primers for anything that says acid.
  • No brow waxing, tweezing, threading or tinting 1 week prior to procedure
  • PLEASE NOTE: you will be more sensitive during your menstrual cycle as well
  • You must be off any kind of Accutane for 1 year NO EXCEPTIONS.
  • If you get filler, they should be done 6 weeks prior to your scheduled procedure or done 6 weeks after the procedure
  • If you use Botox, it should be performed either 2 weeks prior to your scheduled procedure or after
  • We do not work on anyone pregnant or still breast feeding, no exceptions.
  • If using and eyebrow growth serum, such as Latisse, you must discontinue 2 weeks prior to this procedure

Microblading Post Treatment Guidelines 

  • Microblading eyebrows is a “dry heal”, do not get wet & no sweating for 10 days
  • For the next 48 hours avoid any water near the face. This includes bathing, washing your face or hair. Use a facial cleansing wipe to clean face, while avoiding the brow area.
  • After 48 hours, apply a thin layer of Vaseline prior to showering. Blot off the Vaseline with a tissue or cloth immediately after showering until dry
  • Do not rub, pick or scratch the treated area. Let any scabbing or dry skin naturally exfoliate off. Picking can cause scarring & pigment loss
  • Completely avoid direct sun exposure & tanning beds for a minimum of 4 weeks after procedure. Direct sunlight can cause the pigment to change color while it is healing & can also cause hyper pigmentation and scarring
  • Avoid pool, sauna, steam rooms, hot showers & hot baths for 3 weeks
  • Avoid sweating and exercise for 10 days. This can cause the “hairstrokes” to blur under the skin, there is not correction for this
  • Avoid sleeping on your face/ brows for the first 10 days.
  • No makeup or skincare products can be used on the treated area for 2 weeks.
  • No facials, chemical treatments or microdermabrasion for 1 month
  • No eyebrow tinting for 2 weeks
  • Avoid the use of Retin-A, Chemical Peels, Microderms and all other topical exfoliants

Shaded Eyebrow Post Treatment Guidelines

  • Keep area CLEAN
  • For the first day, 2-3 hours after procedure, lightly cleanse the area with unscented gentle cleanser & rinse thoroughly. Gently dab your brows with a tissue to dry.
  • DO NOT rub, peel or pick the area
  • Days 1-10 make sure your hands are clean and use your fingertips: pat dry after cleansing with a paper towel & apply a very small amount of Aquaphor 2-3 times a day (make sure you don’t over apply as this will cause additional pigment loss)
  • Avoid: picking at them: this could cause scarring & additional pigment loss.
  • Avoid Facials, Botox & Chemical treatments for at least 4 weeks.
  • Avoid working out for at least 10 days (anything that would cause you to sweat)
  • Avoid Direct exposure for the following 3 weeks.
  • Wear a hat for the first 2 weeks, then apply sunscreen
  • Avoid long hot showers & steam for the first 10 days
  • Avoid swimming & makeup over treated area for 2 weeks

What to expect:

  • Day 1: Brows will appear slightly thinker than we drew them and sometimes may appear uneven because they may be swollen; color looks darker and warmer due to the redness in the skin
  • Days 2-4: Brows are darker than what you’ve expected & about 2 shades darker than what they will be once healed. Some redness may persist on some clients.
  • Days 6-10: Brows normally start peeling around day 5-6. Some clients slightly peel, while others may experience some scabbing. Once they start flaking, some areas of the eyebrow will fade more than others as the pigment oxidizes it will start to darken up again over a 3–4-week period
  • Days 28-40: At this time, you will start seeing the final result. People that heal quickly and young clients can see their final color by the 4–5-week mark, while mature adult women and people that heal slower will have to wait until weel 6-7 to see the final color. We have no control over your healing process so please, be patient!

If you have any other questions or concerns, please call or text our Front Desk at (217) 726-7050.

Lash Extensions

  • The Day of: Remove mascara & eye/under eye makeup
  • Be prepared to lay on your back with eyes closed for up to 2 hours (full set) or 1 hour, 30 minutes (touch up)
  • For 24-48 hours after: Refrain from getting lashes wet
  • Refrain from using oil-based eye makeup removers
  • Instead use our Yon-Ka Micellar Water
  • You may use oil or serums as part of your skincare, however, avoid eye area
  • Refrain from using eyelash curlers
  • Be gentle with your lashes, try not to rub or pull on them
  • If you wish to wear mascara, please use our Max2 lash extension mascara
  • Only apply mascara to tips of lashes not to the base
  • Wash your lashes gently with a gentle, non-oil-based cleanser, especially if you are using mascara
  • Brush through your lashes daily with spoolie to keep them tangle-free
  • You lose about 3-5 lashes per day; your extensions are adhered to the individual natural lash. When your natural lash sheds, the extensions will shed with it
  • Please reschedule your touch-ups every 3 weeks or sooner for best results

If you have any other questions or concerns, please call or text our Front Desk at (217) 726-7050.

Ordering, Shipping & Return Information

Ordering Info:

Discount Codes:

Discount codes must be applied at the point of purchase and can only be used while valid, no extensions. They cannot be added or applied after an order has been placed.

Changing or Canceling an Order: 

Once an order is placed, it cannot be altered or canceled. Please follow the return policy for items that needs returned, which includes an entire order. 

Shipping Info:

Items will ship via USPS within 2-4 business days. Shipping fees are based on weight of the products and vary per product. You can select the option you prefer upon checkout. Original shipping fees are nonrefundable. Willow & Birch is not responsible for items lost, stolen or damaged while in transit. Please contact your local shipper if any issue arises. In addition, these items are available for local in store pick at our Springfield location. Pick up is available during regular business hours and you will be notified once the order is ready for pick up. 

Defective Item:

If you have received a defective item, please contact us at info@willowandbirchsalon.com within 2 business days of delivery of your shipment. Please include written details about the defect and attach pictures. We will then advise you on next steps on a case by case basis. 

Return Policies 

In Store Boutique & Professional Products: 

All returns are eligible for in-store credit or exchange within 14 days of purchase. No returns will be accepted past the 14-day period. All sale items as well as Velvet & Rosemary items are final sale.

Salon Services: 

We value each & every client who walks through the door, therefore we guarantee all of our services.  Please contact us by calling our front desk team at (217) 726-7050 within 7 days of receiving your service if you are unsatisfied. A member of our management team will be in contact to resolve the issue.